At OOFOS, we strive to provide a smooth and convenient shopping experience from the moment an order is placed until it arrives at your door. To ensure accurate and timely fulfillment, orders generally require up to two business days for processing before shipment. Processing times are separate from shipping transit times, and orders are not processed during weekends or recognized United States holidays. Orders placed during these periods will begin processing on the next available business day, including those selecting expedited delivery services.

Shipping rates are displayed during the checkout process before an order is finalized, allowing customers to review available options and select the service that best meets their needs. Orders placed through OOFOS.com are shipped within the United States, including Alaska, Hawaii, APO addresses, and certain U.S. territories. Customers outside these locations may be able to purchase products through authorized international distributors and regional partners.

Several delivery methods are available to accommodate different preferences and timelines. Standard shipping provides an economical option and generally arrives within several business days after processing. This service utilizes a network of carriers and may include final delivery through the United States Postal Service. Standard shipping can also be delivered to post office boxes, making it a flexible choice for many customers. Delivery times may vary depending on destination and carrier conditions.

For customers requiring faster delivery, expedited shipping services are available. Orders submitted before the designated daily cutoff time are typically prepared for shipment on the same business day, while orders received later are processed on the following business day. Expedited services are available in one-day and two-day transit options and are intended for delivery to physical addresses rather than post office boxes. Certain shipments may also require a signature upon delivery to ensure secure receipt.

The one-day and two-day services are calculated based on business days after the order has completed processing. Delivery estimates do not include weekends or holidays and may vary if unforeseen carrier delays occur. Shipping charges for expedited services are generally nonrefundable unless a delay is directly attributable to the carrier.

Customer satisfaction remains a central part of the OOFOS experience, which is why the company offers a flexible return and exchange program. If a purchase does not meet expectations, eligible products may be returned or exchanged within a specified period following delivery. The goal is to make the process simple, convenient, and reassuring for every customer.

Certain exclusions apply to the return policy. Products identified as final sale cannot be returned or exchanged, while standard sale items generally remain eligible. Apparel products must be returned in unused condition and retain their original tags to qualify for a refund or exchange. Gift cards are also excluded from returns and exchanges. In specific circumstances, orders made through promotional programs may be subject to a restocking charge if all items are returned.

To simplify returns, customers may have access to convenient drop-off locations where returns can be processed quickly and efficiently. Once returned items have been received and approved, refunds are issued to the original payment method, and exchange orders are processed accordingly. If an exchanged item costs less than the original purchase, the remaining balance is refunded. If the replacement item is more expensive, customers may be asked to provide additional payment information before the exchange is finalized.

Products purchased through unauthorized third-party marketplaces are not eligible for returns, exchanges, or warranty consideration. Items purchased from authorized retail partners should generally be returned to the original place of purchase. In certain situations, exchange options may be considered with valid proof of purchase from an authorized seller.